Insights into Tea Quality, Safety, and Services #
Welcome to our in-depth Q & A, where we address the most common questions about our tea products, safety standards, customization options, and services. Our goal is to provide clear, reliable information to help you make informed decisions and build a lasting partnership with us.
Food Safety #
What food safety certifications do your products have?
Our products are certified by FSSC22000, HACCP, ISO9001, and other international standards. These certifications ensure that you can enjoy our teas with confidence in their safety and quality.
Do your products contain allergens?
Some of our products do contain allergens. For example, our Malted Black Tea contains wheat. All allergen information is clearly labeled on the packaging. Please review labels carefully to ensure safe consumption.
Are your product sources safe?
We collaborate with over 100 certified tea estates worldwide. Every batch of tea undergoes rigorous testing, including SGS certification for 488 pesticide residues, to guarantee both safety and high quality.
What measures does your factory take to ensure food safety?
We conduct annual health checkups for all employees to ensure they are fit to handle food and prevent contamination. Our factory is regularly sanitized and audited by food safety authorities, and daily cleaning is performed in all production areas to maintain hygiene and safety.
Tea-Related Questions #
How do I store my tea?
To preserve the flavor of your tea, store it in a cool, dry place away from air exposure. After each use, seal the packaging tightly to prevent oxidation.
Where are your tea leaves sourced from?
Our tea leaves are sourced from a variety of countries and regions, including Sri Lanka, India, Indonesia, Kenya, Vietnam, and Taiwan. We partner with over 100 tea estates, and each batch is SGS-certified for quality and safety.
Do your teas contain artificial flavoring?
Some teas, such as our Peach Oolong Tea, are flavored with high-quality, food-grade flavoring. All flavored teas are food-grade certified for your peace of mind.
Product Questions #
Can your products be customized?
Absolutely. We specialize in customizable tea solutions, including tea types, flavors, aromas, and packaging tailored for different industries. Options include 2g small tea bags for hotels or airlines, 25g commercial tea bags for beverage shops, pyramid tea bags, and loose-leaf tea—all tailored to your requirements.
What is the shelf life of your products?
Most products have a shelf life of 1 to 2 years. Once opened, tea is exposed to air and may oxidize more quickly, so we recommend using it promptly to maintain optimal flavor.
Do you offer products other than tea?
Yes. Our brand, Fantastea Pearl Milk Tea Alliance, offers a wide range of bubble tea ingredients, including tapioca pearls, popping boba, syrups, beverage powders, and tea syrups. We provide a comprehensive product lineup and one-stop service for those planning to open a bubble tea shop.
I want to open a beverage store. How can Dong Jyue assist me?
Beyond supplying tea and related products, we offer insights into the latest beverage trends, recommend optimal product ratios, brewing methods, and timing to help you craft high-quality drinks.
Do your products have Halal certification?
We operate a dedicated Halal-certified production line, and our team undergoes Halal certification training to ensure our products meet all required standards.
Are your products Rainforest Alliance certified?
We are committed to sustainability, sourcing over 80% of our tea from Rainforest Alliance-certified estates. We also offer 100% Rainforest Alliance-certified tea products for your selection or customization.
Shipping Questions #
Do you have stock available for purchase?
Most of our branded tea products are in stock. Customized products are made to order to ensure freshness.
How long will it take to receive my order?
Standard production time is at least 2 weeks, depending on current order volumes. We recommend placing your order early to ensure timely delivery.
Can your products be exported?
Yes. Our products comply with international food safety standards, including FSSC22000, HACCP, ISO9001, and FDA certifications, making them suitable for export. As regulations vary by country, we can provide ingredient details and samples for confirmation before finalizing your order.
Other Questions #
How can I contact you for additional questions?
We are happy to assist you. Please call us at +886-2-8686-9494 to speak with our sales specialists.
How can I become a distributor or franchise partner, locally or internationally?
Contact us and our team will guide you through the process. Call us at +886-2-8686-9494 for assistance.
Thinking of Expanding Your Tea Business? #
If you are considering expanding your tea business, reach out to us to discover more opportunities. Contact Us >
Tea Selection #
- All products
- Commercial Tea Bag
- Fresh Tea Bag
- 2g Tea Bag
- Pyramid Tea Bag
- Commercial Loose Tea
- Premium Tea Tin
Bubble Tea Supplies #
Customized Formulation #
OEM/ODM #
Resources #
About Us #
Contact #
Office #
1F., No. 10, Ln.218, Jilin Rd. Zhongshan Dist, Taipei City 104, Taiwan
Tel: 886-2-2542-2770
Fax: 886-2-2581-5502
Factory #
No. 107, Dongshun Road, Shulin District, New Taipei City, 238, Taiwan
Tel: 886-2-8686-9494